LDN - Luminis Developer Network

Hello,

We're experiencing an issue that Sungard seems ill-equipped to help us resolve regarding the LCMS publishing to the Luminis portal in parallel deployment.

First, if anyone has LCMS + Luminis in PD, please let me know. I am seriously doubting that Sungard has ever done this before because each step has involved errors that they've never seen and have been unable to handle in a timely manner.

Secondly, the issue we're experiencing is that the LCMS published channels require two channel refreshes before the content will show. We get a socket error from the Web server in the CP.log and a org.xml.sax.SAXParseException showing in the channel itself. But, after we do a channel refresh, the content appears fine. We can't unleash LCMS managed channels on our community until this is resolved and we've been fighting with Sungard since 3/21. This is, perhaps, the worst customer service I've ever experienced.

Does this ring a bell to anyone? If so, do you know how to resolve the issue?

Thanks in advance,
-Joe