LDN - Luminis Developer Network

Hello all,
Here is the issue that we are facing. i was wondering if anybody had already experienced this?

We at USD went live with our Luminis IV portal (4.0.1.25) on jan 18, 2007 and so far we didn't have any major issues. But there is one big thing that has been bothering me lately. The issue is about students forgetting their passwords. We are proactively trying to prevent a situation where the student forgets his/her old password and so changes their password in our EAS and then tries to login to the portal. Initially it gave them the "password changed outside campus pipeline" screen and it gave them an option to either synchronize (by typing their old password) or clicking "start recovery" which lets them in automatically. In case of Luminis IV when they click on start recovery, it gave them "no access" screen.

So we modified the sync_eas_password.jsp file and installed an agent which would monitor the login actions of all the users. The agent remembers the password of the user and stores it in the secretstore of that user's record. Once the user's password changes outside the system (i.e, in EAS), the agent automatically fills in the user's old password and let the synchronization process begin (without showing the not-so-user-friendly screen - password changed outside campus pipeline). After the modifications, here are my observations:

1) i logged in as myself with my original username and password:
username: shiva.ayalasomayajula
password: password1

2) i changed my password in the external system to password2. I logged in to mysandiego portal with the new password in explorer. it gave me access denied error message. I logged in to the portal using firefox and it let me in. Then i came back and logged in to my portal using explorer and it logged me in.

3) After a successful login in my new password (password 2), i went to our EAS and changed my password again. This time, lets say it is password 3. I tried logging to the portal in explorer browser using the new password (password 3) and it again gave me the same error message. I tried using firefox and i could log in. After that i came back and tried using explorer and i could log in.

The students are coming back to the campus this monday and most of them might have forgotten their passwords. So i just want to make sure that we have some way of addressing this issue. Do you guys know what might be happening? Could you guys suggest a fix for this behavior?

Thank you,
-shiva