Home › Forums › Luminis Platform / System

Luminis Timeout Issue When Using External Applications

Tue, 2008-09-16 17:14 — mtalebi

Hello. We have Luminis IV running on parallel deployment. We have GMAIL setup using Sungard's Google SSO adapter. We have a few other icons setup for other services like Web Study, Moodle, and Novell Groupwise. Students are reporting that when they access GMAIL or the other icons, Luminis times out after 30 minutes and kills the external applications. Why isn't Luminis detecting that people are using these external dependent web applications and reseting the timeout counter? We cannot have people taking tests in Web Study and suddenly Luminis times out and closes their window. Increasing the timeout more than 30 minutes is not an option as we view it as a security risk. We've spoken to some Sungard folks who say that this is just the way it is but I can't believe that. How could someone take an online test through a Luminis icon if Luminis will just timeout and kill the test session? Any help would be greatly appreciated.

0
No votes yet
‹ Luminis Portal Icon, Need to have a simple <a href=..> For the Icon Java Channel Development Environment, how do you do yours? ›

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.
Tue, 2008-09-23 15:13 — ramsayb

Luminis timeout issue

Your options depend on the level of session management function available for each external system. At its best, Luminis can query the external system for session status and receive a response to prevent a premature timeout. Luminis has to be configured to make the query, and the external system has to be capable of receiving and responding to the query. Obviously you want to focus on critical applications such as the online testing you mentioned to see what can be done. We got a lot out of the GCF onsite training engagement we bought from SunGard. Scott Weimer did a great job showing us how the CPIP interface methodology works and getting us going on several interfaces.

Tue, 2008-10-14 13:20 — mtalebi

Solution

I solved our timeout issue by simply putting an a href="linktoexternalapp" target="_blank" ..etc... in the channel.xsl file. Now the external app launches independently of Luminis in a new browser window or tab depending on your browsers default settings. When Luminis times out and logs out, the external application is still running.