msiexec.exe error during 4.1.0.0 upgrade
We are in the process of upgrading our Test system to Luminis version 4.1.0.0. We are using a Parallel Deployment environment with Windows 2003 servers. We are seeing the following error during the upgrade process to 4.1.
$ ./LP-4.1.0.0-windows.exe
[M902] checking prerequisites
Error: [E315] The 'msiexec.exe' external program failed (exit code = 110):
T h e s y s t e m c a n n o t o p e n t h e d e v i c e
o r f i l e s p e c i f i e d .
Remedy: [F000] Contact Sungard Higher Education Support
Before this upgrade we went from version 4.0.1 to 4.0.2, without any problems. SunGard techs are stating they have not seen this error before. Has anyone else run into this issue before?
Thanks
I've seen it many times in
I've seen it many times in my PC repair position, but never on a Luminis box, or on any server OS. In general, I would check the event viewer to see what messages show up. It will probably say what file it is looking for.
I've also seen that error when the My Documents, Application Data, Temp, etc. "user profile" folders have been changed and no longer point to valid folders.
Fixed
After some trial and error, it appears that running the patchcp -u command was taking away admin rights to the C:\Documents and Settings\username\Local Settings\Temp folder. The server admin had full rights to this folder before running the patchcp -u command, and no rights after it had completed. Manually distributing the rights back to this folder corrected the issue.