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Luminis 4.1.0.0: No Email Link in Groups

Submitted by kellyda on Tue, 2009-04-14 11:52

We are on Luminis 4.1.0.0 on Windows. We do not use the integrated email, but have external accounts on an Exchange server. Our groups and courses are not showing the Email link. When I check in the admin panel under Group/Course Studio and Applications, Email is listed there, checked, but greyed out. Has anyone experienced this on their systems?

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We are having the same issue

Submitted by libdms on Thu, 2009-04-16 07:25.

We have parallel deployment, and had followed SunGardHE recommendations for "Communications Express without Email" since, like you, we use the Group/Course studio email application, but not via the integrated email.

To disable the Mail portion of Comm Express:
Verify that the 'mua.override' configman setting is set to "native"
Edit the uwcconfig.properties file changing the 'mail.deployed' setting to false

To make it so the Mail services do not start, goto the Mail server and rename the '80-mail' script to 'disabled.80-mail'

checking
configman -g email.enabled

returns "false"

If we set it to "true"
configman -s email.enabled true

the Group/Course Studio email app is available again. (The integrated email icon appears on the layout again as well - but we are modifying nested-tables.xsl and custom.xsl so we will handle removing it again in a different way.)

We are just in the process of checking whether the functionality works with the "true" setting, and then will try and confirm with ActionLine/UDC whether this change should be made in configman and left "false" in uwcconfig.properties.

There are various other issues with PD for Luminis 4 so it may not be straightforward.

p.s. we are testing this on Luminis 4.2.0.57 and 4.1.1.114 under Solaris

Derek,
University of Leeds, UK

Same issue here

Submitted by nate1 on Thu, 2010-09-02 11:59.

Derek, how did your testing on this issue turn out? We have run into the same issue.

Nate,
Longwood University, VA

UPDATE: Ah, looks like there may be a solution here: http://www.lumdev.net/node/2352

Email tool in Group Studio

Submitted by libdms on Tue, 2010-09-07 06:01.

Hi Nate,

Yes, we can successfully send email from Group Studio (Course/Module and Community groups)

we have email.enabled=true

we do not display an email icon in our skin (we have probably just commented out the code to ensure that the email icon cannot be displayed any which way).

we also have a regular script that repopulates the GT_USER table with the correct email address - for some reason some users were dropping the entry. We spent quite a lot of time looking at the pdsDefaultEmail field in the LDAP, but never quite got our confidence levels up.

The solution that you found and the FAQ probably apply to us too.

Derek
University of Leeds, UK

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