Pins not included in realtime event

I posted this same question in the Banner Integration Forum, but did it toward the end of work on Friday... not my best timing ever.  Thought I'd blog it to get it in front of everybody.  Thank for your input, this is a minor emergency.

In our realtime events, the PIN is not getting included in person events.

We're expecting:
<userid useridtype = "SCTID" password = "######">login_id</userid>

but getting:
<userid useridtype="SCTID">login_id</userid>

Even weirder, our test and development instances of banner do not behave this way and we even cloned them from production just to see.

Has anyone seen this before? Any suggestions on how to get rid of it?

Also, ICGORLDI extracts output exactly what we're expecting -- so we have a manual workaround but an annoying one.

 

thank you for your help here.

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