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Icons not found?

Submitted by phillies40 on Mon, 2010-05-10 10:38

Whenever we tried to access Banner SSB page, all icons disappeared! Please help, thanks!

Alan
PCOM

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I am not a SPAMMER!

Submitted by phillies40 on Mon, 2010-05-10 10:44.

Hi LDN

I am trying to attach a screen print file but LDN keeps blocking it! I am not a SPAMMER! :(

Alan

Upload

Submitted by ToddTrann on Mon, 2010-05-10 12:32.

Hi Alan,

I tested just now creating a new blog entry and uploading a JPG image to that entry, and it worked for me, although I did receive a red warning box. Maybe you can try again and just ignore the warning?

Todd

Details

Submitted by ToddTrann on Mon, 2010-05-10 12:26.

Does it matter if you use Firefox or IE (or Safari)?
Do you see placeholders for the images, or are they just gone?
Are these the icons from Luminis or SSB that are disappearing?
Do you have any sort of certificate problems in the browser (ie: broken padlock symptom)?

Todd

Thanks for reply!

Submitted by phillies40 on Mon, 2010-05-10 14:16.

Hi Todd

I just used Firefox Mozilla and all I see were placeholders for the images. But if I move the mouse cursor over the images, they appeared.

This is the link of the BANNER SSB: http://nucleus5.pcom.edu/cp/render.UserLayoutRootNode.uP?uP_tparam=utf&utf=/cp/school/main

Anyone knows where can I find the page? Thanks!

Alan

path to images

Submitted by yeah on Mon, 2010-05-10 13:31.

What is the path to the icons that the html is suggest where they should be? Can you see icons in that area on the web server?

Thanks for reply!

Submitted by phillies40 on Mon, 2010-05-10 14:19.

Hi Terence

The icons are customized by PCOM. I made the changes in UPortal.jar file and the icons are located in $CP_ROOT\webapps\luminis\media\org\jasig\portal\layout\dlm\skins\classic\controls

I copied the line directly from the page source:
agf = new Image(39, 26);
agf.src = "/media/org/jasig/portal/layout/dlm/skins/classic/controls/gmail_dft.gif";

Is there any other directory where luminis store the icons?? Thanks!

Alan

nested tables

Submitted by ToddTrann on Mon, 2010-05-10 15:02.

Sounds like you have an error in your nested-tables.xsl in the initial specification of the IMG url, but then on rollover javascript will fix it up. So look in the non-javascript portion of the code.

Todd

Thanks again for reply!

Submitted by phillies40 on Mon, 2010-05-10 15:49.

Hi Todd

When I click on the Banner SSB link: http://nucleus5.pcom.edu/cp/render.UserLayoutRootNode.uP?uP_tparam=utf&utf=/cp/school/main, I think I found the error in page source:
http://nucleus5.pcom.edu/cp/media/org/jasig/portal/layout/tab-column/nested-tables/classic/controls/gmail_dft.gif
The system put a "cp" in the line and cause the gmail_dft.gif not found error. Do you know which file should I make change or where can I find the file which has the Banner SSB source link? Thanks!!

Alan

webtailor

Submitted by ToddTrann on Mon, 2010-05-10 17:16.

Check your webtailor parameters in Banner for parameter:

CPBASEURL

Thanks again for reply.

Submitted by phillies40 on Tue, 2010-05-11 17:20.

Hi Todd

I juct checked and changed the parameter from "nucleus2.pcom.edu" to "nucleus5.pcom.edu". The erros still exist.

Could you please tell me where or how can I find out the following line and the parameter from? Thanks again!

http://nucleus5.pcom.edu/cp/render.UserLayoutRootNode.uP?uP_tparam=utf&utf=/cp/school/main

Alan

xsl

Submitted by ToddTrann on Tue, 2010-05-11 18:14.

Good that you got the other parameter fixed anyway, but too bad it wasn't the root problem. I still think you have an issue in nested-tables.xsl, maybe have one of your other programmers examine this file...? Another set of eyes?

Todd

Thanks again for reply!

Submitted by phillies40 on Wed, 2010-05-12 11:12.

Hi Todd

My question is that if it is our customized coding error, why do other standized icons also not found (Admin, Groups and Calendar) and only *_dft.gif ones?

Alan

more question

Submitted by phillies40 on Wed, 2010-05-12 11:15.

Hi Todd

Another colleague of mine made changes in nested-tables.xsl and now we get "Session Timeout Error" everytime we tried to click on the Tab which has Banner SSB link Channel. It still happens even he removed the changes.

I might have to wipe out the server and start over again.

Alan

Back up

Submitted by ToddTrann on Wed, 2010-05-12 12:25.

You do have a back up copy of this file, right? Reinstalling just because of this would seem such a waste of time.

Session timeout problems that happen immediately when clicking are usually easy to fix. For us it's always been an error in the URL of the link (some times putting prod host names into test, etc). Use "Live HTTP Headers" with Firefox and you can trace the browser's calls and look for the offending one.

https://addons.mozilla.org/en-US/firefox/addon/3829/

Todd

So frustrated!

Submitted by phillies40 on Wed, 2010-05-12 16:02.

Hi Todd

I think I thank you enough. :)

Anyway, I am now so frustrated! I could not get rid of "session timeout error" even I followed the instructions Sungard provided! And most of all I still could not figure out why luminis default a "cp" in the following link:
"http://nucleus5.pcom.edu/cp/media/org/jasig/portal/layout/tab-column/nested-tables/classic/controls/gmail_dft.gif" because if I removed "cp" from the link, it works.

Would it be from some properties file? Thanks!

Alan
PCOM

email

Submitted by ToddTrann on Wed, 2010-05-12 18:04.

Maybe just drop me an email so we don't keep spamming LDN with our back and forth replies:

todd [dot] trann [at] usask [dot] ca

"Session Time out"?

Submitted by phillies40 on Mon, 2010-05-17 12:26.

Hi all

Now we get "Session Time out" error that we could not get rid of!

The following line that caused the error (copied directly from Mozilla Live HTTP Header):
Referer: http://nucleus5.pcom.edu/tag.a74569b9d3eea04a.render.userLayoutRootNode.uP?uP_root=root&uP_sparam=activeTab&activeTab=u12l1s21&uP_tparam=frm&frm=

Could anyone help please because I am losing all my hairs already! Thanks!

Alan

"Session Timeout" Error is now gone.

Submitted by phillies40 on Mon, 2010-05-17 16:58.

Hi all

I removed the content of the "academic service" channel and added it back, now the error is gone! I am now back working to solve the Icons Disappearing issue, thanks!

Alan

session expired

Submitted by libdms on Tue, 2010-05-18 06:20.

Two things could have caused the content of Academic Services to trigger the "session expired" message.

1) The restrictions on your access controls meant that you did not have the right permissions to render the URL

2) there is a mistake in the load balancing and the URL was being served by a different Luminis server than the framing session

(or)

3) the URL is over http:// whereas the portal expects it to be on https://

Derek
University of Leeds, UK

Thanks for reply

Submitted by phillies40 on Tue, 2010-05-18 11:38.

Hi Derek

I already put "session timeout" error behind me. I am now forcusing on icons not found issues. :)

Alan

problem solved!

Submitted by phillies40 on Tue, 2010-05-18 15:55.

Hi all

It is a "/" character missing in \uPortal\org\jasig\portal\channels\cpicons\channel.xsl in mediaPath variable. Added the character and regenerate the Uportal.jar, the icons appeared.

Thanks all!!

Alan

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