Portal Tab timeout with SSO SSB link
Hi Guys,
Has anyone tired to create a Portal Tab (e.g. My report) which display the SSO SSB frame (something like: https://fm.edu/cp/ip/login?sys=sctssb&url=https://SSB/pls/PROD/gwpkmenu.p_report_function)?
We have been experienced a 10 mins timeout on this tab. TCC, channel are fine with 1 hr timeout. Sungardhe Support said that it is defect....SIGH...
But we have a system due to be launched in Sept. We have tried to create pop up and it's still fail.
Any suggestion? workaround?
Thanks.
Defect
What is the defect number? All of the "normal" out of the box SSB links are framed, so it should work... :)
Defect: 1-D5476L
I tho so.....but when it's framed tab, it timeouts in 10 mins.
Our portal timeout set to 4 hrs, ssb timeout set to 3 hrs.
As a workaround, I now create a Inline frame Channel and works fine.
We use a portal tab with an SSO SSB link
We do this, portal tab for SSB for students and are not having any issues, but I am not sure I understand your problem.
Did you try a timeout URL?
https://fm.edu/cp/ip/timeout?sys=sctssb&url=https://SSB/pls/PROD/gwpkmenu.p_report_function
My notes from when we did this:
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Per SungardHE's support center, I reconfigured the single signon to Banner self service (ssb) to improve the timeout situation. Previously, when banner timed out after 15 minutes of inactivity in self service, luminis users would have to log out and log back in even if their luminis session had not expired. If they tried to reaccess an ssb link in Luminis, they would get a "Breakin Detected" error message.
To fix this, we needed to change the self service URL's in Luminis channels to be of the form:
https://fm.edu/cp/ip/timeout?sys=sctssb&url=https://SSB/pls/PROD/gwpkmenu.p_report_function
instead of
https://fm.edu/cp/ip/login?sys=sctssb&url=https://SSB/pls/PROD/gwpkmenu.p_report_function
In order to be able to use the timeout version of cpip, (which was generating an error, I had to reconfigure the URL cross site scripting security to add the /cd/ip urls.
To do this:
configman -g dispatch.policy.host.* | sort
# Check for highest number (was 45) and add new entry and increase count
configman -s dispatch.policy.host.unEnforcedURI.46 "/ip/timeout"
configman -s dispatch.policy.host.unEnforcedURI.count 46
# Then check again
configman -g dispatch.policy.host.* | sort
This requires a web server stop and start
Note that if you have an SSB session open that times out, you will still get an error when you try to access URL's within it. You will still need to click on a luminis link to refresh self service.
ssb timeout
I am not sure if it's the same issues. We had ssb idle timeout set to 3 hrs. Here's what we did: we created a Tab and instead of adding a channel, we use the "Change Tab type to Framed - URL: https://fm.edu/cp/ip/login?sys=sctssb&url=https://SSB/pls/PROD/gwpkmenu.p_report_function
Since then, we get the luminis session timeout error for 10 mins. Now that I fall back to creating Channel Inline frame, it works fine.
Anyway, we have also been struggled with the ssb timeout/breakin attemp issues for long time. But we had dispatch.policy.host.enabled=false
Should this be enable?
If so, do we just start the EnforcedURL.1 ?