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Intermittently asking for ID and PIN

Submitted by rcarvell on Wed, 2012-01-25 15:21

Hi,

We have had SSO working with SSB in Luminis for several years now. In the past, we have had an occasional student call and say they are being prompted for their ID and PIN for SSB within Luminis. This always seems to resolve itself by having the student log back out, close the browser and try again.

As students are returning, there is obviously an increase of students trying to log in and look at their schedule and other information. We have had several calls from students who are being asked to enter their ID and PIN for SSB within Luminis. Most of these students seem to be off campus and using a supported version of Safari. The problem seems to resolve when they are back on campus.

We have turned up logging and we are not seeing anything in the logs indicating a problem. We have tried to duplicate the problem unsuccessfully.

We have talked to SunGard about this in the past and they mention it could be navigational or perhaps a mismatch with their PIN. Neither of these seems to be a factor.

Has anyone else run into this or any ideas what may be causing this.

Thanks,
Regina

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Satellite and Firewalls

Submitted by mjheider on Wed, 2012-01-25 16:24.

There's a known issue with Satellite ISPs... The satellite ISP doesn't cache the cookies properly and the pin request shows up.

Also, depending on how your system is set up -- we have our BSS on a funky port -- there are places that the funky port is blocked by a firewall so many work locations may block the request. If it's a home firewall, the student can manage the firewall to the general "allow all traffic on all ports from {your domain}" but they generally cannot do that in a work environment.

That's our experience.

--MJ

We have seen this problem with students

Submitted by shardak on Wed, 2012-01-25 16:45.

We have seen this problem with our students. It is mostly when students are trying to login from outside campus and are using wireless. Another thing that we observed was changing the user's browser security from medium to medium low resolves the problem as well. I does look like a problem with cross domain reference so the cookie handling does not work correctly between luminis and banner. Sungard support could not help us on this, so we resolve it by asking students to change their browser security level, login to luminis and then revert back their browser security. It works fine.

-Sharda

Us too

Submitted by mlinares9010 on Wed, 2012-01-25 19:07.

We've had this issue for over a year now :/. It started happening to us when we did our upgrade of Banner 8, and this past December we figured the issue might be fixed with our upgrade to Web Logic, but that hasn't solved it either. We're all out of ideas; we worked with Sungard this entire time and we were never able to figure out what was wrong. In our case, users get this screen at any place, through any browser, at any time, etc. We have not found a commonality.

Make sure to single-click, not double-click links to SSB

Submitted by mbarsic on Fri, 2012-02-10 12:32.

I finally had to watch someone who was reporting this type of problem and she was double-clicking links to SSB. After getting her to single-click, the problem went away.

I have had a similar problem

Submitted by ssmyth on Thu, 2012-01-26 06:19.

I have had a similar problem in our LP5 development environment. We have several portlets which call PL/SQL packages in SSB to render information. Sometimes the prtlet does not render and you are faced with the SSB login page.

However, if you navigate to another page and come back the content usually renders fine.

I was hoping to be able to sort this out before I go live. As yet I havent tackled this issue yet.

LP5 go live date

Submitted by Jason on Thu, 2012-01-26 15:31.

When are you going live? Do you guys expect ~4000 concurrent sessions or more?

We've been searching for schools in order to do hardware comparisons for LP5. The only schools that have gone live (that we know of) are smaller, and I'm unsure if LP5's performance is going to scale in a linear fashion with increased server size and numbers.

Load

Submitted by tsamlal on Thu, 2012-01-26 18:09.

We have had this issue whenever the load gets really high. The SSO process can't keep up and users are kicked to the login screen. This usually happens when CAPP is running for many students. When the load goes down the problem goes away. I submitted a ticket asking for an alternative screen that they can get kicked to but never followed up.

Tony

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