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Problems with users accessing Luminis with dialups from off campus

Wed, 2005-01-05 15:59 — clark_rodney

We have just implemented Luminis and a few of our users off
campus are having problems connecting.
The two I am dealing with are using dialup connections.

One is using netZero. On Windows XP without any service
packs. When they attempt to login they
are receiving an error stating that Session Timeout Due to User
inactivity. They have closed all browser
windows. One even restarted her machine.
I also had her delete her cookies. Have
you experienced this with other implementations? Is there a fix? Is there something we can do to solve this
problem?

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‹ Another problem with an ISP Anyone out there ? ›

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Wed, 2005-01-05 17:45 — sam

Rodney:This is something we h

Rodney:

This is something we have experienced/are currently experiencing. This happens due to the 'special caching' features that some ISP's have recently introduced. We think that ISP's like NetZero and Juno are also using these caching servers which are caching the session ID from a previous session and then when the session ID expires users are getting the "Session Timed out" message the next time they try to login.

We were able to eliminate this problem by having users disable caching (Juno uses something called Speed Band). I am not completely sure of what NetZero uses. We have been asking our users to contact their ISP's directly for details on how caching can be disabled.

I hope this helps.

Sam

Thu, 2005-01-06 14:31 — clark_rodney

It did help

Thanks for the prompt response. This did help. I had also asked the question on the Luminis
Support Center. They specifically named NetZero. Knowing that Juno may give problems is good.

I had another problem
several months ago with Messenger Express.
One of our users was using messenger express from home and was unable to
send large emails. They had a DSL connection. The service provider was Bell South. I actually went to the person’s home and
took my laptop so I could eliminate her computer setup. The same thing happened on my laptop. It has to be another ISP issue. Has anyone experienced anything like this?

Rodney Clark
Columbus State University

Thu, 2005-01-06 17:12 — zbtirrell

same problem

Netzero, Juno, and Earthlink are the big three we are having this problem with.  It is definitely tied to the "high speed" or "caching" features these providers are excited about.

We have changed the timeout error message screen to add some useful text explaining the problem.