We have an issue that is causing us some usability problems and general headaches...so I'm looking for the collective wisdom of LDN to maybe get some input.
At NLU, we use the user-configurable session timeout feature, which works fine. I don't have any reports of general timeout problems. Our problem stems from a particular channel. Probably like many of you, our library subscribes to databases. We restrict access to those using Luminis...in a nutshell, the resources are only available as a channel in Luminis.
Currently, it's a simple Inline Frame pointing to a URL that contains the resources. Without going into too much detail, the resources are served through EZProxy which is where further access control happens.
The problem is, activity within the Inline Frame is not recognized by Luminis. For example, if I'm a user and my timeout is set to 20 minutes, I could be actively doing research within the Inline Frame but Luminis times me out after 20 minutes. Many complaints from users on this...
We've tried a number of things already, with no luck whatsoever. Has anyone encountered this in their own portal implementations, or does anyone have any ideas on how to work with, reset, or get around the Luminis session timeout? I've got case(s) open with SCT on this, but no solution.
National Louis University