We switched to Gmail as the e-mail service for Luminis (we use SunGard's Google Adapter) for about 1.5 years now. However, there is a random issue that we cannot really find the root cause.
By clicking on the E-mail icon in Luminis, users with Student role (no Employee or Faculty) will be SSO to Gmail, Employee and Faculty users (even they have Student role) will be redirected to OWA login page and they have to login on their own, no SSO for them.
The random issue is that sometimes when Employee or Faculty user click on the E-mail icon, Luminis tries to SSO them to Gmail instead of redirecting them to the OWA login page. Yet sometimes students will be redirected to the OWA login page instead of SSO them to Gmail. The issue fixes itself when the users try again.
SunGard said that I will need to enable the debug logging mode and reproduce the issue so that the issue will be logged on the cp.log. For this, we are unable to log this issue because users don't call us immediately when the issue happens. And then the issue fixes itself in only a couple of seconds, so there is only a slim chance that we can capture the issue in the cp.log.
Does anyone have the same issue and wat is your solution?