We posted about this problem and had no one able to help since a month ago. We are unable to get into our layout owner accounts in QA. The accounts we are having trouble with are the Luminis specific layout owner accounts dlmf* and *-lo in qa. Currently when we try to log in to a *-lo account it says the password has expired. Then, when we try to reset the password it says "Password reset failed. Try again later."
These accounts only exist in QA and have no relationship to EAS.
We are at a loss and do not want to spend further man hours troubleshooting this issue.
One idea that we had was to simply turn off all the permissions to existing -lo/dlmf accounts and re-create new fragments and layouts from scratch.
Is there really no other way??