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Students Are unable to login email from portal

Submitted by nc15127 on Wed, 08/15/2018 - 02:58

i'm new in luminis and i'm facing an issue

students are not able to open email from portal but faculty and staffs are able to ,

this is the error message we are getting when student is trying to login

[2018-08-15 09:36:24,148] [ERROR] http-8080-6:/ms/Authenticate com.campuspipeline.sso.authenticator.SSOOperations.authenticateUser:220
>>> authentication failed with exception:

luminis version 4.3

please advise how to solve this issue

General:

Luminis Version: